What this feature does is automatically uses cellular mobile data if your Wi-Fi connection is too slow. The downside of this feature is that it could potentially use up lots of data from your mobile plan without you realise, when you think you are using Wi-Fi.
The features is set to enabled as default so if you are noticing that your data is being used up very quickly, we recommend that you turn this feature off. In order to turn this feature off, navigate to settings on your iPhone and then select 'mobile'.
You'll need to scroll right to the bottom of the screen and underneath a list of your apps you'll notice the setting 'Wi-Fi Assist' with the slider option to turn it on or off. The maximum MMS size is 2MB but it will depend on the receiving parties device and their network carrier when sending a message. If you receive a life threatening call, you should call the police by dialling immediately and report the matter to them. You will need to record the date and time.
It is important to note that private ID numbers can be traced, however ALDImobile, nor any other carrier whose subscriber initiated those threatening or abusive calls, will disclose the number. We won't be able to tell you who is calling, or even demand they stop, but we can request for our carrier to notify the calling party's carrier where traces are successful , which may result in a complaint being sent to the offending party.
In line with industry regulations, we work in conjunction with law enforcement agencies when requested to provide them with information. If you are receiving calls or SMS messages that are annoying because they are of a marketing or spam nature, then this is not classified as a harassment call and we will not be able to assist you with this issue, please refer to our alternative help article for more information about what you can do.
If it moves off the Family Plan for any reason, the Family Plan will stop working and all services will access calls and data using only their individual PAYG balances. You will need to remove the remaining Users services from the Family Plan via your online account if you want to add a pack. If you have an Android phone, you will need operating system 4.
If you have an iPhone, you will need to have iOS 6. We may cancel the service without notice when we become aware of prohibited use. This means your device would be inoperable without your knowledge. We communicate important information to you via SMS such as low and zero balances, pending expiry and expired and cancelled status. You will not receive these messages if the SIM is inserted in a medical alarm which means that your device might not work when you most need it.
We strongly advise against handing over your personal information - especially ID details - to a company to activate an ALDImobile service in your name. It also means that they are accepting our terms and conditions on your behalf.
In summary, our service should not be used in any device other than a mobile phone or tablet and we are not associated with any company promoting ALDImobile. For your own protection against fraud, you should not let anyone use your personal details to activate a mobile service on your behalf.
If you attempt to call one of these numbers, you will not be connected and there will be no charge. You can recover your password by clicking here. Following the death of an account holder, an authorised representative with supporting evidence can request for a service to be cancelled or transferred to another person.
Bereavement Assistance Request Form. This is because the Pack data has a maximum validity of days, whereas rollover never expires as long as the rollover criteria is met. On most phones, you can manage call waiting in the call settings on your handset. If you can't, try the following commands:. Unfortunately, if you added the wrong Mobile Plan , we are not able to change this for you. You can purchase a new Mobile Plan if you wish but you will forfeit any remaining credits and we will not be able to refund you.
Alternatively, simply use the inclusions of the Mobile Plan you have purchased and then you can add another one. You can also call us on from your ALDImobile but make sure you have the authorised contact with you. It is not possible to have multiple log ins per account, so your authorised contact will not be provided with a log in to access the account online.
Our Data Plans give you data only, so it's great if you want to use your SIM in a tablet, or if you only use your mobile phone for data. As soon as you add a Data Plan to your service, it will override any existing Mobile Plan and any remaining credits will be forfeited. Our network partner announced on 10th October that they will be closing the 3G network in June You cannot have a Data Plan and a Mobile Plan on your service at the same time.
If you have added a Mobile Plan it will override any remaining data that you had left on your Data Plan and we are not able to refund you for this. Please make sure you read all of the information about our plans on our plans page and make sure you read the warnings presented to you when you purchase. If the Owners service leaves the Family Plan before the Plan expires, all credit and inclusions will be forfeited.
The remaining services will not be able to make calls or access any data unless they have PAYG credit. To accept an invitation to join a Family Plan will need to login to your MyALDImobile online account and agree to transfer the ownership of your service.
You can view the full call rates for Mobile Plans on our plans page. If you cannot see a relevant charge for the call type you want to make, then you cannot make that type of call using your Mobile Plan credit. For example, if you want to call an Australian mobile number, it will cost you 10c per minute from your Mobile Plan credit, however if you want to make an international call, you will need to ensure you have Pay As You Go credit to be able to do this, as international calls cannot be made using Value Pack credit.
The allowances are very generous; however you can monitor your usage by checking your balance to see how many minutes you have used or how many SMS you have sent. Most of our customers will find that there is a Mobile Plan that is suited to them. However if you need to be able to do some extra things with your service which are not included in your Value Pack credit, you need to make sure you have sufficient Pay As You Go credit as well which is valid for days.
If you are not happy about something, please get in touch with us and we will do our best to resolve your complaint as quickly as possible. You can check out our complaints policy on our legals page to find out more. If you are not happy with the resolution we offer you, you can ask for your complaint to be escalated further.
Your complaint will then be investigated by a member of the management team and you will be provided with a final decision. In the unlikely event that you are still unhappy with the resolution we have offered you, you may be able to refer your case to the TIO — but please remember, the TIO is "an office of last resort" and we must be provided with an opportunity to resolve your complaint before they will become involved.
Scammers have added both SMS and email to their toolbox as a way to commit fraud. A common approach is to instill fear or loss like threatening to suspend your service or cancel credits unless you provide information. The information you supply can be used to swap your number on to another SIM, access your bank accounts and impersonate you to commit other types of fraud.
Identity theft is an unfortunate reality. You should always remain alert to the prospect of a scam and the need to protect your personal details. We will never send you any communication asking you to update personal or payment details together with a link to your account.
If you believe you may have fallen victim to a scam, you should immediately change your online password and call us to suspend your service. You should also contact your Bank and other institutions where your mobile number is used to obtain a code to access an account 2 Factor Authentication.
Click here for some suggestions on protecting your device and personal information. There are no penalties for changing plans but if you have an active plan and switch to another, the remaining credit will be forfeited and will not be refunded. You may wish to consider a Pay As You Go plan which offers flexible, casual rates and you pay only for what you use. This is ideal if you need to simply maintain your service for emergencies or for when your situation improves.
You may wish to speak with a community financial counsellor on or seek assistance from the National Debt Helpline www. We have a Financial Hardship policy if you need further assistance from us. This can be found in the legals section of our website. Contact them for more information. An Advocate cannot change your account or services or access any account information unless you are present and agree. This means both of you must be present each time you call.
An Authorised Representative has the power to act on your behalf as if they were you. You can appoint an Authorised Representative with us over the phone or complete, sign and return our Authorised Contact Form. We may also accept a person who holds an appropriate Power of Attorney or Guardianship Order as an Advocate or Authorised Representative.
We will need to a copy of the document before we can deal with appointed person so we can determine the scope of the authority granted and may request a certified copy for our records. For information on the accessibility features of specific handsets, refer to the Global Accessibility Reporting Initiative website; www. If you have an iPhone, visit the Apple accessibility site; www.
If you have suggestions on how we can make our customer service, website or App more accessible, send us an eSupport from your online account or email us at feedback aldimobile. Phone scammers cheat tens of thousands of Australians out of many millions of dollars every year. Fraudsters are always working on new ways to phone scam, so no list of scams is ever complete.
But you can learn a lot more from official Australian Government resources like:. Do you use an iPhone? Listen to your voicemail, and if you decide the call is legitimate you can return the call, and perhaps add them to your contacts for future calls. Is your phone a Samsung, or another Android brand?
Your recent calls list in the phone app may offer an option to block each number. Has your bank or a government department ever asked your date of birth before talking about your affairs with you? If you tell a scam caller your date of birth, they could answer that security question as if they were you. Contact your financial institution immediately, if you think a scammer has taken your money, or may be able to.
Your bank or credit card issuer may be able to stop a transaction or even reverse it, if you act fast. They may be able to temporarily lock a card or account to protect it. Change default PINs and passwords as soon as you get a new phone or other communications device. Change these to personalised ones immediately, or a scammer might guess the PIN, passcode or password very easily. Using the same PINs, passcodes and passwords for a long time is a security risk. For instance, when online stores are hacked, lists of their customer passwords are often sold on the internet.
If you changed your password regularly, the password being offered online may be stale before long — even before a scammer had a chance to use it. Set your mobile handset to auto-lock after a short period of non-use, and set it to require a strong PIN to unlock it.
Even if your handset also offers face or fingerprint recognition, a weak PIN like the current year may let a fraudster access it with ease.
Voicemail services almost always use a PIN to keep out unauthorised persons, so make sure your PIN is enabled, strong and secure. The tricks that scammers play with missed calls are explained above. Text messages asking for a call can be traps in the same way.
If you think you know who it may have been, contact them by another means e. Block suspicious or unknown international or Australian numbers on mobile handsets and use of blocking services or products, where available, on landlines.
Your own voicemail message might encourage callers to leave a detailed message, so you get enough information to make an informed choice whether or not to call back. They could easily be trying to trick you into giving them control of your computer, or otherwise assisting them to scam you. If you are having problems with your service, have a look at the possible solutions below before giving us a call. Has your service expired? Find out more about this here. Here's a reminder on how to check your balance.
You can check your plan inclusions and exclusions in the Critical Information Summary. Can you still not make or receive calls even though your credit and plan are in order? This information might help. Do you receive an error message when you try to send an SMS message, read this before giving us a call! Have you locked your phone and need your PUK code to unlock it? If you're not receiving calls, make sure you don't have a diversion set up. Search for "diversion" in our FAQs and follow the instructions to rule this out as the cause of the problem.
If you're using a Smart Phone here are some reasons why you might be consuming data and or burning through your PAYG credit quicker than you thought:. Check your usage in your My ALDImobile account but bear in that it can be delayed by up to 24 - 48 hours. We can only investigate use that's recorded on your account. There are 2 possible caused if you are having trouble sending an MMS message or if you cannot use data on your phone:.
You can click here to find out how out what the APN settings should be. Different handsets have different settings so you may need to refer to your handset user guide for assistance on how to change these settings.
You can also view this article on the Apple support site. Sometimes phone handsets just need to be reset, by turning the handset off and back on again your handset will search for a signal. There are some areas that do not have coverage. If you have tried all of the above, you should check whether your handset is locked to another network.
You can check this with your previous provider, or whoever you purchased the handset from. You will be charged for changing these settings as you will be activating iMessage and an international text charge of 25c will apply. In most instances, the settings above will fix any issues. You will need to do the following:. Firstly, make sure it is fitted properly in your device — an error message will show if the SIM card is not inserted correctly.
Next, try cleaning the SIM and the metal contacts with a dry cloth. It's a pain when you lose your phone, which is why we try to keep it pain free when you need to move your service to a replacement SIM card.
If you called us to have your service suspended, then you'll need to call us back once you have your new SIM card so that we can process the SIM replacement for you. You won't be able to do this yourself through your MyALDImobile account as we will need to remove the suspension on your service first. We might advise you that you need to replace your SIM card as part of our trouble shooting procedure.
If you have got a new SIM card and want to transfer your service to it, you can either call our support team who will do this for you and make sure your phone is working, or you can process this yourself. If this fixes the issue, please be sure to give us a call and let us know, or 1 of our support team will be in touch to check with you. Make sure that you are connected to our preferred operators when overseas. You can do this by putting your handset on auto network select. This will make the device choose the preferred operator.
If you are still unable to get a signal, you can try set your device to manual network select, then choose our roaming provider in the country you're in and try again.
Check your manufacturer's operation manual on how to perform this function on your device. If you're still unable to connect to our provider, you can try the following to "re-set" your SIM as follows:.
It also needs to be done whilst you are in the country where you're having difficulty and time differences make this challenging. If the number is correct but you are still unable to send an SMS while roaming, you need to check your phone settings. You'll need to go to the messages settings in your phone please refer to your manufacturers handset guide to check how to do this. Navigate to the settings screen, you will need to find where you can change the SMSC it may be called "message centre" or similar.
If your SIM is properly inserted into your phone, you have mobile signal on your phone, your service is active and has credit, we suggest you power your phone off and on again. By default, if your handset allows you to use data in Australia, it should be working in the country you are in, provided we allow roaming in that country. If it is turned on but you are still having issues, check your settings:.
You may have been using it more than usual or you may have been in an area with poor reception your phone works harder to try and find a signal and this can use up more battery than usual. If you are having an issue with a handset that you bought in an ALDI store prior to 22 August , please get in touch with Tempo on and they will be able to assist. If you have previously purchased a handset from another service provider, please ensure that it is unlocked and is compatible with ALDImobile.
Our network provides coverage to The best way for us to help you is to log in to your account and create an eSupport ticket. Click here to send us an email. If you need the assistance of the National Relay Service, here are their main contact numbers:.
Data Plans Your unused data will keep rolling over until you reach any limit applicable to the plan. Family Plan All your unused Family Plan data will rollover if you recharge with the same Family Plan within 24 hours of expiry of the previous Family Plan. If you change to a Mobile Plan or a Data Plan your unused data will not rollover.
The list shows the countries where you can use your included minutes to call landlines. If you wish to call mobile numbers in these locations you will need to have PAYG credit. You can purchase a Data Top Up at any time as long as the maximum additional data at any one time does not exceed 40GB above your included data allowance. Any Data Top Up you purchase will expire at the same time as your Mobile Plan, regardless of when you purchased it so please refer to the information displayed when you select the Data Top Up for purchase as this will tell you how long you have left to use your Data Top Up.
Unused Data Top Up may qualify for rollover. Data is charged per 1KB which means the minimum amount of data you'll consume in each data session is 1KB. Once you have used up your Data Top Up, you can choose to purchase another Data Top Up or you can continue to use data on your phone provided you have Pay As You Go credit on your service. Data will then be charged at 5c per MB.
You can choose from 3 Data Top Ups:. You can purchase a Super Pack Data Top Up at any time you like as long as your total data balance at any time does not exceed GB above your pack's included data allowance.
Any Data Top Up you purchase will expire at the same time as your Super Pack, regardless of when you purchase it so please refer to the information displayed when you select the Top Up for purchase as this will tell you how long you have left to use your Data Top Up. Remember, that the data you add to your Family Plan by purchasing a Data Top Up will be shared across all of the services on the Family Plan subject to any limits the Owner may have set.
Outdated Browser Whoa! That's some really old software you're using Your browser isn't capable of running all of this! Grab a Special Buy with our Super Packs. Getting started and setting up your device. See FAQs. Using and managing your service. Technical troubleshooting.
How long does it take? Things to remember: Make a note of any important messages or voicemails on your old phone before the day of the transfer or save them using the backup functions available on your website. If you're on a post-paid plan, you need to check with your existing provider if exit or termination fees apply when porting out. You will not be able to port your number if it's been disconnected. Make sure you tell your current provider NOT to disconnect the number before or while porting.
You'll need to be able to receive a SMS code to the number transferring. We cannot guarantee when your port will, or will not, take place. How long will it take to activate my new service? My activation order has been flagged suspended for identity check The Telecommunications Service Provider — Identity Checks for Prepaid Mobile Carriage Services Determination is a regulation that requires ALDImobile to perform an identity check to verify all customers prior to the activation of their service.
Why is my SIM card delayed? Can I transfer my number onto an active service? Do I have to have my identity verified again if I'm already a customer?
Can I transfer my number if I'm still within a contract period? What happens if I don't provide my credit debit card details for the identity check?
I have received my new SIM card, what do I do now? I just ported my existing service number, how long will it take to complete? Porting hours are: Monday-Friday: Saturday: Sunday: Closed If you submit a request to port your number outside of the hours list above, we will attempt to process the porting of your number to ALDImobile, however, we cannot guarantee that it will be processed by your carrier until the next business day. Are there any charges for transfering my number to ALDImobile?
Can I choose my number when activating a new service? We're here to protect your mobile service. To protect you, we've implemented a process to verify number ownership prior to the transfer. How do I transfer numbers from other Telcos to my Family Plan? If your store has run out of the pack, you can try to go to another store. What happens when I use all my data? Do I get charged for excess data? When you run out of of credit, you'll need to recharge to access calls, data and SMS.
Will I be charged for diversions to voicemail when I'm overseas? We check the following when porting: Mobile number Date of birth If on post-paid, the account number We recommend you check the details with your current provider and verify that your number is still connected and active as we cannot port a disconnected number.
Once you've done this, you'll need to start your activation over again. How do I set up a Family Plan? My service has taken longer than 24 hours to transfer Typical mobile porting usually completes in under 3 hours, but can take up to 2 days to complete not including Sundays. How do I invite someone with another provider to my Family Plan?
First of all, they will need to transfer their service to ALDImobile in their own name. Upon acceptance, an automatic change of Ownership will occur, transferring the service into the Owner's name. Can I have a Family Plan set up across multiple accounts? How do I activate a Family Plan?
What Government document do you need to activate my service? If you are not an Australian resident, you can provide your passport information instead. How do I add services to my Family Plan that are on different accounts? Why can't I recharge with a Mobile Plan? Whose name is a Family Plan account set up in? What do I do with an invitation to join a Family Plan? Do I have to add multiple services to my Family Plan? Can I remove a User from the Family Plan? Yes you can if you are the Owner.
You will see the Users service number, and a button that says 'Remove User', click this and the User will be removed from the Family Plan. The service will remain on the account under the Owners name and can then be recharged with a Plan, it can also be re-added to the Family Plan. How do I get a refund on my Plan? My auto recharge failed, what do I do? How does Auto recharge work? In these circumstances, all charges are valid and we will not refund the credit you have used.
There are two ways you can recharge via SMS: Using a recharge voucher purchased in store Using payment details stored on your account see below SMS Recharge using voucher purchased in store From your handset, SMS the word code followed by a space and then the voucher number to Example: "code " We'll send you an SMS when this has been added to your service.
How do I setup auto recharge on my service? Why can't I recharge using a credit card or PayPal? This may include accumulated rollover data. How do I recharge with a Voucher Code? Can I add more data if I run out before my plan expires? Data Plans You can add another Data Plan at any time. How can I add another 1 Year Super Pack?
Am I eligible to purchase an old, discontinued plan? You can only purchase one of our discontinued plans if it was your last recharge. I've used all my Super Pack data, can I add more? Existing Super Pack customers can recharge with this pack at any time. How do I recharge my Family Plan? How do I check my transaction history? Can one of my Family Plan users recharge the Family Plan? What do I do if I can't read the voucher number on my recharge voucher?
I've used all my Family Plan data, can I add more? If you want to recharge a User service with something other than PAYG credit, follow these steps: First of all you need to remove the User service from the Family Plan ; simply head to your Family Plan dashboard and you'll see a button that says "Remove User".
Once you select to remove the User from the Family Plan, the service should update in approximately 5 minutes but can sometimes take longer. Once you have removed the User service, you can recharge with another plan.
You cannot have a Mobile Plan and a Data Plan added to your service at the same time. How many times can I add additional data Data Top Up to my service? Super Pack You can add up to GB above the included data allowance at any one time. When can I buy a Data Top Up? You cannot purchase a Data Top Up over the phone on our automated phone recharge service. How many times can I recharge with a Data Plan? How can I add my PayPal account?
One of them is by using your email to text cell phones. Then use this email address to send an anonymous text by following the steps below. If you want your email to look more like a text, make sure to structure it as a text message and leave the Subject line blank. If you prefer using your phone for sending texts anonymously, you can do it by using one of the mobile messaging apps that allow it. The app comes with an option to hide your caller ID, so you can call or text anonymously.
Look for the Sealed Sender option to send anonymous messages to anyone who has allowed it at their end. Signal is compatible with both Android and iOS , and you can download and use it for free.
TextMe Up allows you to use multiple phone numbers and send free unlimited texts to any number in the US and Canada. You can also use TextMe Up for sending pictures, voice recordings, and video calls too. The app allows you to either send private texts from a random phone number every time or get a fixed second phone number for texting and calling.
The signup process is very easy and only requires your email address. After that, you can start texting and calling anonymously for free. When you first open the app, you get credits, which translates into 5 minutes, and 5 texts that you can use for free. The app itself is free to download for both Android and iOS. How to Fix com. It allows you to send media files such as photos and short video clips. Depending on your location.
MMS is used for sending media files such as photos while SMS is used to send a message composed of not more than characters of text. With the tips we mentioned in the article, you can fix your MMS download problem without breaking a sweat.
Jagdish is an Android troubleshooter who loves talking tech and discussing technology's impact on humanity. He is passionate about writing and fond of technology—with a zeal for Android problem-solving. When Jag isn't writing or discussing tech and marketing, he'll be smashing cricket balls or shooting hoops on the basketball court. But what can you…. An average person goes through a smartphone every two years.
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Two days ago I started having a problem with group text messaging. I have no problem sending texts, but the replies come back from the individuals in the group. Two days ago I tried renaming my group, instead of having 3 cell phone numbers. WHen I did that, replies to the group came in without any identities. I fixed that but still have the above problem. Hi, Deb.
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